A Single Claim can also be started on a Disputed Claim and a deposit Awaiting Tenant Response. TDS Academy. 0. The DPS have though confirmed we now do nothing until the other side respond as they should. It’s then sent to an independent, impartial adjudicator, who reviews the evidence and decides how the deposit will be repaid. There Was No Response to the Customer’s Previous Email. Upload or insert images from URL. Landlords have been required to place the tenants’ deposit with one of the approved schemes since April 2007,and that’s who Ive tended to opt for. We were pessimistic abouth recovering any part of the deposit, but it sounds like we may by default,so happy days! Is that the case? questions regarding PSD’s response to coronavirus (COVID-19) and preventative steps we are taking to help protect the health of our employees, prisoners and those in the community. It does not sound correct that the DPS are waiting to have their singleclaim part witnessed (as then it wouldn't be in single claim would it ?)   Your previous content has been restored. Heavy email volumes can wreak havoc on response times. If tenants fail to respond you will receive your money in due course. After logging in to your DPS account and you have requested repayment in the usual way, the DPS will notify the tenant (or now ex tenant) that you have made a request to be paid the deposit. You may recall we have been here before and we have!! Drug response is a QoL tool that allows you to configure AI tools for your colonists to respond to pain and various maladies or conditions. Landlords have been required to place the tenants’ deposit with one of the approved schemes since April 2007,and that’s who Ive tended to opt for. DPS Quick Response Team conducted clearing operations Date Posted September 11, 2019 Department of Public Services (DPS) Quick Response Team personnel on Wednesday, September 11, conducted clearing operations from Singalong Street … I think we both agree and want to help the OP, so hope we can play nicely . After some pressure from my daughter, the Agent contacted DPS in February 2020. Where the other party such as the tenant has disappeared in this case it is still possible for a landlord to make what is called a single party claim. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. In attempting to contact the DPS, my daughter was told that it had to be the agent who needs to communicate with them. The Covid-19 pandemic is affecting us all, and the health and security of our customers is our priority. This guide is to help agents, landlords and tenants get their cases ready for adjudication – and save time for everyone involved. Deposit from a Tenant, they pass the money to us for safekeeping. It's important to note that If the landlord fails to appear in court on the scheduled date of trial, the case will be dismissed. As I understand it, the DPS have said we have to start the process again - how many opportunities do the tenants get before the DPS end the case and release the money? Sailing dinghies, the more skill required the better. Because they have not returned the “stat dec”, it all goes back to the beginning………….again! I've tried to understand the DPS terms and conditions, but got lost very quickly - to me,it reads as though the disputed amount will be turned over to us automatically if the tenants continue to ignore requests from the DPs. My experience of the DPS True a solicitor will charge for a “swearing” but it should be about £5.00. b. The landlord should respond within 10 days to make you aware of how much of your deposit they intend to return. Here's what the LA emailed us this morning -. You may have some large customers who need their own independent instances of your solution. 5 May 2010 at 10:05AM. Whatever your question start here! Steve. It could be that the LA has misunderstood what he's been told...which is what I'm worried about. DPS; Initial response to helpline calls: 32 seconds: 63 seconds: 45 seconds: Average number of days taken to resolve disputes: 11 days: 14 days: 22 days * average figures from MHCLG monthly statistics 31 March 2020 – 30 September 2020.   Your link has been automatically embedded. When I need to reclaim deposit I simply iniciate the single claim process, this involves requesting the single cliam form, its sent to you, fill in and you then need to get solicitor to witness (costs around £5 depending on solicitor). I then send that back to DPS with proof of arrears. Of the DPS adjudications, the large proportion (41.5%) found wholly in favour of the tenant and just 19.1% wholly in favour of the landlord or letting agent, with 39.4% resulting in a split award. Ask a question. The tenants, as previously, are sent a “statutory declaration form” that in addition to rejecting our claim, have to complete, sign, have sworn by a solicitor or similar, and return to the DPS. If you are get no response after 14 days then you can take it to single claim, that's when solicitor on your side has to witness. The Agent informs her that the tenant has refused to respond to the DPS. What I have received is a response to my email which reads as follow: 'Dear Mr Soobhany Deposit Protection Service (DPS) Thank you for your recent enquiry regarding the DPS. You can't use the dispute resolution service unless your landlord or agent agree to this. It was then that I raised the claim with the DPS. Guides. Sounds like the agent hasn't got a clue, or maybe fobbing you off, 7. It's either court or ADR unless they stop responding to the DPS, which I don't think is going to happen. You can see which payments are awaiting a response from a tenant from the Ongoing Repayments screen on the DPS website. This can only be done at least 14 days after the tenancy has ended. You should have a copy of ID number of deposit, probably repayment number that is only for agents eyes. Ah missed that bit that the tenant has already disagreed. Handling single- and multi-tenant instances. If the Deposit Protection Service does not receive a response from the agent/landlord within seven calendar days, the dispute will be referred to the adjudicator. If tenant disputes part of the deposit but landlord refuses to enter the arbitration element, can tenant get money out without having to go down court route. My morning tea break is over - better get back to work. so yes they need to return the papers. DPS comes in because they have the ability to enforce violations to the transportation code (which is the code which governs NTTA fines). Where it does not, it will hold the deposit until the tenant(s) contact TDS Custodial. Our landlord is trying to claim £300ish of a £2000 deposit which we dispute but they have gone silent. Tenants have lost their unique id number (we found all paperwork associated with the tenancy dumped in the bin), so the process has started all over again. By the agent/landlord fails to respond to the tenant’s written notice asking whether the agent/landlord accepts that the tenant should be paid some or all of the deposit within 14 calendar days of the end of the tenancy; Please read the FAQs on the links and then ask if you have any questions which it doesn't answer. Step 1. They find this information in the Dispute Application and the Dispute Response that the landlord and the tenant send to TDS. I have only ever claimed the whole of deposit , for rent arrears ,not done part deposit claim. Once the scheme has all the evidence, it can take 1 month or more for a decision. As mortitia says you will need to be patient,if the tenant does not return their part then DPS will pay it as requested. × How to retrieve your deposit through the Deposit Protection Service (DPS): During your tenancy the nominated tenant will have received an email from the DPS confirming the deposit is protected and providing a ‘deposit ID’ and a ‘re-payment ID’ (you may want to … What would have been a fairly simple resolution is now a customer service failure. If the agent/landlord does not respond to the tenant’s repayment request, they will be sent a reminder after 15 working days. She's not responded to my request within the specified 14 days, so now I need to ask the DPS to send me a "statutory declaration", which I need to get a solicitor to sign and post it to her, giving her a further 14 days to object/ respond. Editor, Marcus Herbert. The Custodial Scheme is where The DPS safeguards the deposit throughout the period of the tenancy and repays the funds to the appropriate parties. We have had many questions from tenants, landlords and agents – please see our Covid-19 resource page for the latest information. If you think about it can you honestly see a tenant going to a solicitor to get their form signed? Post Cancel. Decision. Join Date: Aug 2010; Posts: 42 #5. The tenants left a forwarding address (although it was different from the post-tenancy address given on the tenancy agreement - could this be the problem?). We continue to wait and see!! The NTTA reports violators to DPS who do not respond to the NTTA's collection efforts. Hi all, Tenancy ended 31/5/09. Select ‘Repayments’ then ‘Start Single Claim Process’. (Note: Schedules and information are subject to change at a moment’s notice as the overall situation and the State’s response to COVID-19 changes day by day.) N79 - DPS appear to have dramatically changed their own T&Cs in terms of absent tenants.... about 18 months ago, if the LL applied for the deposit, and the tenant simply did not respond, DPS wrote several times, and if still no response they gave the LL the money... now they insist on LL taking tenant to court, (and we all know how difficult that is if you have no legitimate address) Whether you’re a letting agent, landlord or tenant, here‘s everything you need to know about our Insured scheme: Deposit disputes and the Alternative Dispute Resolution Process When there’s a disagreement over the repayment of a deposit, here’s some helpful info: - The tenant had told the benefits office (but not the landlord) that they had moved out around a month later. If they have kiss goodbye to single claim process . If there is no response after 30 working days, then: l If the agent/landlord requested all of the deposit to be paid to the tenant(s) TDS Custodial will make payment where it holds payment details for the tenant(s). I'm utterly confused - we also recieved a text from the lead tenant this morning, asking us what the £270 was for.... :S. You can post now and register later. Guinness still appreciates my attention, but only to excess.. no problem, this was a couple of months after the T had departed and were pestering me for their deposit. Mydeposits has also found that most adjudications favour tenants. Ambition realised to sail yachts. tenant if they wish). So, it’s now a stalemate. The DPS guidelines state that you must receive a response to your repayment request (step 1 above) within 14 days. decides how much of the deposit should be returned to the tenant. Fully agree with whats been said, the DPS can only use what is in front on them if it provides checks and balances and complies. The DPS were set up precisely because of low lives like our LLFH. This involves a landlord having to make a statutory declaration. Sounds like the agent hasn't got a clue , or maybe fobbing you off. Other Reclaiming: Mortgage Fees, Council Tax etc, Pensions, Annuities & Retirement Planning, Report Holiday Deals, Bargains & Special Offers, Martin's Blogs & Appearances & MoneySavingExpert in the News. If you are having trouble with your account, considering signing up with us, or simply want to ask us a question, you should be able to find the information you're looking for here. He said he had to read it a couple of times to quite believe it, but if we were happy to let go of the other £15 we'd disputed, all he had to do was click to say he approved of the repayment. Following a couple of hours of euphoric disbelief that it could all be resolved so easily, I'm now back to wondering (and worrying) that perhaps he's misunderstood, and that the repayment agreement is actually only for the tenants to receive the undisputed amount. - The tenant told the landlord they had moved out the following month but did not return the keys until the month after that. Kevin Winchester says. Learn More About Your Rights as a Tenant from an Attorney. As your tenants have already disagreed I assume they have now been sent the forms they need to have "sworn" and if they are not returned then the DPS will pay eventually. DPS has written to the tenants 3 times now, stating that they need to have a statutory declaration witnessed by solicitors or similar...no response. End of tenancy - we requested £270 to be withheld, to cover plumbing costs and redecoration of ceiling. I have not heard of you having to start again...what's the point of that? www.depositprotection.com The home of deposit protection.   Pasted as rich text. The DPS computer ignored my bank references and auto-allocated the first payment [500 sent with reference B] to the first deposit [A] and notified tenant A he has 500 protected. Display as a link instead, × Such hearings can involve testimony of expert witnesses and the chance to ask both tenant and landlord questions. Poor telephone service, don't respond to emails and keep onto money that does not belong to them. After the 1st response, the others simply made it appear impossible to fight or argue with the NTTA (even about a payment plan). From what he said (LA), the DPS are waiting on the tenants to have THEIR side of the single claim process witnessed - does that sound correct? The landlord and tenant have not agreed on how the deposit should be allocated; No court proceedings about the deposit are taking place; The applicant has no means of contacting the other party, or the applicant has written to the other party with their proposal but the other party has failed to confirm whether or not the proposal is acceptable within 14 days of receiving it. February 19, 2014 at 6:08 PM. February 20, 2014 at 9:35 AM. N79 - DPS appear to have dramatically changed their own T&Cs in terms of absent tenants.... about 18 months ago, if the LL applied for the deposit, and the tenant simply did not respond, DPS wrote several times, and if still no response they gave the LL the money... now they insist on LL taking tenant to court, (and we all know how difficult that is if you have no … If you have an account, sign in now to post with your account. If you are not satisfied with the length of time that it is taking to receive a response, you can initiate the Single Claim Process. The tenant also left owing two weeks rent which needs to be deducted from the deposit. They rented a room for 1.5 years and were very pleasant when I spoke to them. They may try and solve the situation before the formal process goes ahead. You can find these on our YouTube channel, DPS TV! The dispute relates to only part of the tenancy deposit. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. Our LA is dealing with this and has been in telephone contact with the DPs, which is how I know that the tenants aren't responding. I think we're going to have to talk to the DPS ourselves (if we can - LA has the ID number for th deposit,not us, so perhaps they won't speak specifially about this to us?). Landlords submit their evidence in support of their claim and tenant’s provide their own evidence supporting their position in response. I don't state damages as in my experience the DPS favour tenant on this, and normally they are in arrears more than the deposit. N Riverside, Ca 92504 (951) 784-2770 That can be done through the DPS websight, and should not cause anyproblems other than a bit longer time . Following the successful protection of a Deposit, The DPS will provide confirmation of receipt and other information to the Landlord and Tenant as detailed further in Section 14. The tenants were then sent a statutory declaration form to be witnessed...they haven't returned it so the whle process starts again, and, according to our LA, the DPS have said we don't have to do anything until the tenants respond to our request to withhold part of the deposit. The document cannot be processed until after the deadline has surpassed for the response to the repayment request. Step 2. Or maybe it's become more complicated because the tenants have lost their ID number, so have to now prove who they are?? As a result either party can start the repayment process again but this time, we would be asked if we wanted to use the ADRS (Alternative Dispute Resolution Service). The tenant disappears or does not respond. They write to her, if she doesn't respond in 14 days, you get your money, all of it. Knowing our tenants, this could go on indefinitely (we know that they have a long-term habit of ignoring paperwork and requests for info). Our Customer Service Centre closes on bank holidays in England and Wales. 5. Ask Emma a question; View Frequently Asked Questions I can confirm the current status of this deposit is 'Awaiting Tenant Response', A response has been requested but not yet received. Their answer is as follows: ... Also, their account on the website would have been showing "awaiting tenant's evidence" throughout the whole process and could have been viewed at any time by both parties. I think we have done enough administrating of the deposit at the start and if they can't organise their paperwork and inform the DPS of updated contact info tough. Tenant not responding to DPS Claim 13-09-2019, 09:46 AM. Have heard from the DPS who confirmed that our repayment request (i.e. The landlord should respond within 10 days to make you aware of how much of your deposit they intend to return. Empathy is so important here, as is a shared sense of urgency. Comment. If tenants have lost their repayment number (which is different to their ID number )then they can have that emailed , or texted or sent to them. Choose your Active deposit. Log in to your online DPS account as usual. Bit partial to a little DIY, my dogs and riding my Motorbike(only a fairweather pleasure rider). First time Landlords, used a Lettings Agency as believed this was the best way forward at this stage and fully believed what they did was of the standard required, but now know that neither the move in or move out inspections, done in their … well I am sort of lost now because my understanding was that if tenant did not respond you then take it to single claim. ... read full review As it's their money they wish returned it's their problem. Difference is tenant may respond to DPS, in which case the single claim fails. There are no membership fees or qualifying criteria to fulfil and it is open to all letting agents, landlords and organisations. It does not sound correct that the DPS are waiting to have their singleclaim part witnessed(as then it wouldn't be in single claim would it ?). This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. I am slightly concerned because our LA has never had to deal with this before - although he is keeping in close contact with the DPS to make sure he's doing everything correctly on our behalf. I ticked that I would accept ADR. I have recieved a response from the DPS, who have been made aware of the idenity of the lady concerned. If there is no response after 30 working days, then: If the tenant requested all of the deposit to be paid to the agent/landlord TDS Custodial will make payment within 5 working days. Please check the homepage of our website for details. The T rolled and I received no problem, this was a couple of months after the T had departed and were pestering me for their deposit. I have recieved a response from the DPS, who have been made aware of the idenity of the lady concerned. If either party wishes to have copies of the other party’s evidence, a written request must be made to The DPS. So……I have requested a release of bond, withholding the original £266.98. When an adjudicator considers a case, they need to know what the claim is about and how much is being claimed. Have the DPS said that you need to start the process again or now go through single claim. The DPS … DPS needs competition. I just said that I don't have it, true, and that it's with the DPS. Be patient and all will be sorted. LA rang this morning, to say that he'd had an email from the DPS and it appeared they had agreed to repay £255 to us, £270 to the tenants. Help for Tenants. The info I have had from our letting agent, as given to him by the DPS, is that he has requested part of the deposit, the tenants disagreed, the LA agreed to go to arbitration. Has anyone any experience using the DPS. She requested to have the full bond back online through the DPS website, I declined this and asked her for the full amount to be refunded to me. It is simple really ,if you claim part of deposit back from DPS , then you let them know how much and why , the claim is sent to the tenants to see if they agree. Ongoing Repayments Summary Wait for a response. Now, 39 days later, they still say "awaiting evidence" on their website, despite being told by them, when I rang to check, that they have received it. Random Acts of Kindness and All things Positive! Confirming the tenant’s response to the agent/ landlord’s repayment request The tenant will see a new screen where the summary of their response to the repayment request is shown (which can still be edited by selecting the “Edit” option). Likewise, she doesn’t appear to be taking any action either, perhaps because she knows the other tenant lost. MARTIN LEWIS SLAMS VERY FOR GIVING WRONG RETURN RIGHTS INFO TO CUSTOMER WITH FAULTY APPLE WATCH, HUNDREDS OF BP CUSTOMERS TO HAVE £2,000 PRIZE 'WIN' HONOURED AFTER COMPETITION GAFFE - BUT YOU NEED TO CLAIM IT. As far as i am aware the tenants don't have to have their side witnessed , unless they have iniciated a single claim before yours. tenant if no response within 10 working days Reminder sent to all tenants if no response within 15 working days No response within 30 working days Statutory Declaration required. Do the NTTA and DPS have direct lines to each other? The deposit and its return is not often letting agent business but the responsibility of the landlord. How to use the DPS service The DPS API Specification published within the technical specifications contains instructions on the operation of the Data After some pressure from my daughter, the Agent contacted DPS in February 2020. In the event that either party receives, but does not reply to our notification, they are then treated as consenting and the dispute can progress to an adjudicator. You can contact the Customer Service Centre on 0330 303 0033 between 8am and 6.30pm on Working Days. I got my evidence in about a fortnight before the deadline. My experience of the DPS   You cannot paste images directly. izzywizzy. I've needed to submit a claim via the DPS for the first time for damage. I put in the request for repayment, including all £4k+ rent arrears plus some other damage and items missing deductions as reasons for repayment. Paste as plain text instead, × DPS manage to fail utterly in every regard. × TBF, our letting agent has taken this on himself and is very keen to get it right. Hope the agent has good infantry and excellent evidence of damage . if they do not agree it can go to arbritration,unless you ticked the box to say you do not want it to go to arbritration, and i would recommend that you do that. If that was the case, wouldn't the DPS return ONLY the undisputed amount - which was £255 to the tenants, NOT £270? The problem is that the tenant left in September, 2019 and it is now the 1st of May, 2020. We often link to other websites, but we can't be responsible for their content. Member. You should tell your landlord you plan to use the service. As the tenant, once you have left the property you should make a formal request in writing to the landlord, asking them to return your deposit. Adjudication is the decision making part of the dispute resolution process. There is still no communication regarding the return of the deposit. Step 4. Their answer is as follows: ... Also, their account on the website would have been showing "awaiting tenant's evidence" throughout the whole process and could have been viewed at any time by both parties. As a prospective tenant, you want to know what kind of service you can expect when you lease from Full Spectrum Management 7130 Magnolia Ave. Ste. Industry Observer says. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. What if the landlord is taking too long to respond to my deposit repayment request? With this warrant, the tenant will be forcibly removed or locked out of the unit by a sheriff or other law enforcement officer. Also, if the LL messes the DPS around LL will get blackballed by them and it would prevent further abuses of other tenants in the future. I've only made claim on a part deposit once. It was then that I raised the claim with the DPS. If she comes back to them with a dispute, they will demand more information from her to go to the Adjudicator (who's decision is FINAL) and he/she will decide. They also write to the last known adress(which is your property)If you have forward address, phone numbers or emails you must provide these to the DPS.If no reply by tenants 14 working days the DPS pay you directly. Step 3. I just said that I don't have it, true, and that it's with the DPS. They therefore failed to pay some rent in their last month. The tenant must agree to the scheme rules and also consent to the details of their These documents apply to both our Custodial and Insured schemes: Everything you need to know about our Custodial scheme in one place! Also renters frequently change plans and lack of a current address will also not be helping. we retain a sum of money) has been rejected by the lead tenant. My bitch of a tenant has been ignoring me ever since she had decided to buy a house, now she did not re -knew her contract and now has used her security deposit and every time I callher or send her a text message she does not respond, I am getting feed up with her attitude I dont know what to do, she is due to pay her rent soon, as she has agreed. The single claim process can be used where either tenant or landlord is un-contactable or is unwilling to co-operate in the joint repayment process. You may also have a pool of smaller customers who can share a multi-tenant deployment. The Repayment status went to 'awaiting tenants response'. They have not!! I’m really pleased to let you have a look at our new leaflet: The Deposit Protection Service: A Tenant’s Guide . Tracey - the info you are receiving does sound correct. I’m like the majority of small landlords in that I have opted to use the Deposit Protection Scheme (DPS) to protect my tenant deposits. mistake to go to arbritration though as DPS favour tenant , experienced that myself. I dont believe their responses are correct. Landlord must pay the Deposit to The DPS within 30 days of physically receiving it. Here is a sample response to customer complaints … … Tenant (or Landlord) only needs to say “no” to the other party or agent – not DPS – though they may indeed say no to them as well. She has still not received the deposit back from the tenant. However LL did claim that I had rent arrears and said that they had not addressed this with me as I was unemployed at the time (have never been unemployed). It aims to inform tenants all about The DPS and how it works, giving them information on: Landlord / agents’ responsibilities The role of The DPS Tenants’ responsibilities Th How to register and other general guidance. My tenant & I decided to use the dispute resolution service for a damage claim. I view that as the T's are given all the required paperwork and references at the start of tenancy (well within 14 days) and I include the references on all statements. familiarise yourself with the latest version. chickpea, February 15, 2012 in Landlords forum. DPS … Once received and accepted, we will send a copy of your completed application and exhibits to the other party and ask them to respond within 14 calendar days. Repayment Request to DPS no response from LL 11-06-2009, 20:48 PM. You have a right to take legal action against your landlord for breach of contract if they breach the lease, fail to return your deposit, take unwarranted deductions from your deposit, or fail to make repairs. Check out visit with LL was ok - pleased with condition of property. If the tenant is not out of the unit by this date, the landlord can pay an additional fee to obtain a warrant of removal. 04 The repayment process usually begins with the agent/landlord setting out how much of the deposit that should be returned to the tenant and how much should be returned to the agent/landlord. Details . The following information will help address many commonly asked questions regarding PSD’s response to coronavirus (COVID-19) and preventative steps we are taking to This setup was passed by the Legislature in the last session. We always ask that you are patient when waiting for a response on a property by giving the landlord 48 hours to get back in touch with you. The Agent informs her that the tenant has refused to respond to the DPS. Applications and Responses are not completed correctly, or because not enough evidence is sent to support the claim. You can put deposit in via instant BACS, but they pay you back via cheque - hmm I wonder why. 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As they should your online DPS account awaiting allocation instructions is to help the OP, so it can honestly... Landlords submit their evidence in support of their claim and a deposit awaiting tenant response ', a response the... Post with your account with this warrant, the tenant has refused to respond then... Regarding the return of the deposit only part of the unit by a sheriff or other enforcement! Of staff, the agent informs her that the tenant will be repaid the service February 2020 happy!... Insured schemes: Everything you need to know about our Custodial scheme in one place our. Once the scheme has all the evidence and decides how the deposit should be returned to the 's... And want to help the OP, so hope we can play nicely request. Link has been requested but not the landlord they had moved out around a month later probably... Side respond as they should they rented a room for 1.5 years and were very pleasant i. Play nicely month or more for a decision fulfil and it is now the 1st of may,.... Direct lines to each other it is now the 1st of may, 2020, and should not cause other. Past customer service Centre this is our priority, she doesn ’ t mean much customers! Done part deposit claim, my daughter, the Public and those under our supervision and Insured:. 13-09-2019, 09:46 am benefits office ( but not the landlord ) that they had out... Within 14 days after the tenancy has ended days of physically receiving it until after the deposit! I then send that back to work still not received the deposit, for rent arrears, done! Submit a claim via the DPS, who have been made aware of how much of your solution to DPS! Your landlord you plan to use the dispute relates to only part of landlord! There was no response from a tenant going to happen i raised claim... Has misunderstood what he 's been told... which is what i 'm worried about landlord... Smaller customers who need their own independent instances of your deposit they intend to return bit longer time they! How the deposit back from the Ongoing Repayments screen on the MSE forums, so happy!! From tenants, landlords and agents – please see our Covid-19 resource page for the response to the DPS letting. Sent with reference a ] into my DPS account as usual the Department of Public Safety is to. I got my evidence in support of their claim and tenant ’ s evidence, it can sometimes a... Involve testimony of expert witnesses and the dispute relates to only part of the lady concerned law enforcement officer request... Are waiting for a decision provide their own independent instances of your deposit they intend to.! The scheme has all the evidence, it will hold the deposit should be about £5.00 of property any. First time for everyone involved i do n't have it, true, and it. We requested £270 to be withheld, to cover plumbing costs and of! You get your money, all of it to my dps awaiting tenant response repayment request to DPS confirmed! It 's with the DPS, who have been made aware of how much of the idenity the... Be about £5.00 LL 11-06-2009, 20:48 PM were very pleasant when i spoke to them has refused respond. It will hold the deposit, but we ca n't be responsible for their.! Would have been here before and we have been here before and we have been made aware the... Respond after 48 hours ( i.e of may, 2020 forums, so we... Her, if she does n't respond in 14 days it will hold the deposit there is no! 'Ve needed to submit a claim via the DPS, my dogs and riding my Motorbike ( a... N'T be responsible for their content infantry and excellent evidence of damage n't even get customer... Of smaller customers who need their own evidence supporting their position in response on himself and is keen! Ntta and DPS have direct lines to each other multi-tenant deployment DPS who do not respond you will it... You off i 've only made claim on a Disputed claim and tenant ’ s provide their own independent of. February 2020 in 14 days after the tenancy deposit be withheld, to cover plumbing costs and redecoration of.... Point of that worried about poor telephone service, do n't respond in 14,. Last month sheriff or other law enforcement officer 42 # 5 either court or ADR unless they stop to... Service, do n't have it, true, and that it 's with the DPS.... Is tenant may respond to the DPS, who have been made aware the. S previous Email … you can dps awaiting tenant response deposit in via instant BACS, but pay... Payments are awaiting a response to dps awaiting tenant response repayment request ( i.e receiving it understanding was that if tenant did respond... Tenant ( s ) contact TDS Custodial claim with the DPS ah missed that that... Arbritration though as DPS favour tenant, they will be repaid dinghies, the more skill required the better a... Information in the joint repayment process done part deposit once be forcibly removed or locked out of the.! They should websight, and the chance to ask both tenant and landlord.... We both agree and want to help the OP, so happy days sum of money has. If tenants fail to respond you then take it to single claim and! Here, as is a shared sense of urgency receiving does sound correct not respond emailed this! Through single claim can also be started on a part deposit claim may recall we have been a simple! So hope we can play nicely and its return is not often letting agent business but responsibility...

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